If you have lost your 2FA code, please, send email to our Support Team to email@example.com from the email registered on our Exchange,
providing us with the information:
- regarding your open wallets and approximate amount on your wallets
- open and past orders.
- provide our Agent with the picture of you with your ID card. This is a required additional feature to protect your account. We ensure you that this information will be not disclosed to any third parties.